We want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, you may return it within 14 days of receiving your order, subject to the terms below.

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Eligibility for Returns

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To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition that you received it.

• You must request the return within 14 days of the delivery date.

• Proof of purchase (e.g., order confirmation or receipt) is required.

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Non-Returnable Items

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The following items are not eligible for return:​

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• Custom-made or personalized products

• Sale or clearance items (if stated as non-returnable)

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How to Return an Item

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1. Contact us at kbr.sailing@gmail.com within 14 days of receiving your item.

2. Include your order number and reason for the return.

3. We will provide you with return instructions and a return address.

4. Once we receive and inspect the returned item, we will notify you of the status of your refund.

 

Refunds

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• If your return is approved, we will initiate a refund to your original payment method.

• Refunds are typically processed within 5–10 business days.

• Original shipping charges are non-refundable (unless the item was faulty or incorrect).

 

Return Shipping

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• You are responsible for paying your own return shipping costs unless the item arrived damaged or incorrect.

• We recommend using a trackable shipping method. We are not responsible for items lost in return transit.

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Exchanges

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If you need to exchange an item for the same product (e.g., size or color), please contact us. Exchanges are subject to availability.